RETURN POLICY

What if I want to return or exchange my Queen items?

We accept returns and exchanges of full priced clothing within 14 days of your delivery!

Sale items or accessories are final sale and therefore ineligible for return of any kind (including refund, store credit, or exchange).

Returned items must be in their original condition with all tags attached and are subject to denial if they do not meet our policies. Items will be automatically denied if they are returned with stains, damages, detached or removed tags, fragrance, animal/human hair, any pieces are missing, or signs of wear.

For US customers: If you are opting for a refund, this will be subject to a $9.99 restocking fee, which will be deducted from the refund total. This fee will be waived if "exchange" or "store credit" is chosen.

For international customers: You will be subject to the return shipping cost. If you are opting for a refund, shipping will be deducted from the refund total. If you are opting for an exchange, return shipping will be available for you by invoice when you submit your exchange request through email.

Original shipping costs (including duties and taxes if applicable) are not subject to refunds. 

Please allow up to 10 business days for your return to be processed once it reaches our warehouse. If we cannot accommodate your exchange request due to depleted inventory, you will automatically be refunded instead. Refunds are typically immediate, but they can take up to 10 business days to fully process, depending on your banking institution.

Meta orders are subject to their respective policies.

If you feel that you are experiencing a manufacturing issue, please let us know in your return request.

For all return requests or questions regarding our return policy, please contact our Customer Support team at queenofheartsthelabel@gmail.com. We’re happy to help!