RETURN POLICY

What if I want to return or exchange my Queen of Hearts items?

We accept returns within 14 days of your delivery. You have the option to return your items for an exchange, store credit, or a refund. Items must be in their original condition and are subject to denial if they do not meet our standards*. Original shipping cost is not subject to refunds. 
Please allow up to 7 business days for your return to be processed once it reaches our warehouse. If we cannot accommodate your exchange request due to depleted inventory, you will automatically be refunded as we cannot send the original item back to you. If a purchase was made with part gift card, part credit card, the refund will automatically go to the gift card first. When it comes to refunds, they are typically instantaneous but, depending on your banking institution, it can take up to 10 business days to fully process.
Note, all final sale items are ineligible for a return of any kind (refund, exchange, store credit), this includes sale items.

Sale Items: Items purchased at a discount of 20% or greater are final sale.

*ITEMS CAN BE DENIED FOR RETURN IF ANY OF THE FOLLOWING APPLY:
    •    Washed and/or worn
    •    Deodorant marks
    •    Makeup or self tanner
    •    Stains of any kind
    •    Detached tags of any kind: size or wash tags, neck tags, or hang tags
    •    Animal/human hair
    •    Lingering odor (i.e. smoke, cologne/perfume, body odor, or detergent)
    •    Any visible wear or damage
    •    If any pieces are missing (i.e. padding, tops or bottoms if a set)
    •    Damage from external forces

If you feel that you are experiencing a manufacturing issue, please submit a comment (when prompted) in your return request via the portal link below, or contact our customer service team at queenofheartsthelabel@gmail.com.  While we stand behind our quality promise, Queen of Hearts is not responsible for issues due to external forces. 
Please note, it is the customer's responsibility to enter the correct shipping address, therefore items will not be replaced or refunded if sent to an incorrectly entered address. If your order was returned to us, we will reach out to you and work out a solution.

Can I cancel or adjust my order after it is placed?
Unfortunately, order cancellations or changes after checking out are not able to be accepted due to our quick fulfillment process, including pre-order products. As soon as your order is received, the fulfillment process begins. 
If you are looking to update your shipping address, please contact your local post office once your tracking information has been received, to have them forward the package to the correct address. We are, respectfully, not responsible for customer input errors and encourage all customers to double check their information before placing their order as the order can not be changed after it is placed, this includes editing quantities, changing sizes, adjusting addresses, adding promo codes, etc. 
If your order is returned to us, due to a customer input error, such as incorrect address,  please reach out to us at queenofheartsthelabel@gmail.com